Shipping & Turnaround
TURNAROUND TIMES ON PRINT ORDERS
If you are printing with us (and we hope you are!), then you can use this page to find out a little bit more about the turnaround times we have on offer for our different printed products. We have two different turnaround times within our standard tier:
Flat and Folded Cards: 3-4 working days for production and delivery. i.e Orders placed on Monday are delivered on Thursday or Friday.
(Includes: Invitations, save the dates, thank you cards, place cards, desk stationery, correspondence cards, menus and change of address cards)
Booklets / Saddle Stitched Products: 4-5 working including delivery. i.e Orders placed on Monday are delivered on Friday the same week, or Monday the following week.
(Includes: Order of service for weddings and order of service for funerals)
The print deadline for any given working day is 6pm.
EXPRESS TURNAROUND TIMES ON PRINT ORDERS
We now offer an express service for a handful of products on our website. These are funeral order of service; funeral announcement cards, wedding order of service, and change of address cards. This express service is only available to the UK Mainland, excluding the Scottish Highlands. It is on 1-2 working days, so orders placed on Monday will arrive on Tuesday or Wednesday.
SHIPPING / DELIVERY
We use 3 different delivery methods: DPD, Royal Mail Tracked 24 ®, and Royal Mail 1st Class. Here’s a bit of info on all 3:
DPD: We offer DPD’s next working day service as a delivery option for all our products. We’ve found DPD to be the most reliable and the best way of getting your print work to you safely.
The DPD option is a tracked and signed for delivery service. This means that in most circumstances, you will be able to keep an eye on your parcel throughout the delivery process. You will receive tracking information via email once your order has been dispatched from our print house. Please be aware that estimated times of arrival are not available until the day of delivery. Please also pay close attention to the delivery information that is supplied to you by email.
We use DPD’s next day delivery service, meaning your order will arrive the working day that follows dispatch from our print house. For example, if we dispatch an order on Thursday, then – all things being well – it will be out for delivery on Friday*.
The cost for the DPD Tracked service is £5.95 (inclusive of VAT). This is added to your order during the checkout process.
Royal Mail Tracked 24®: If your order is light enough in weight, then you will automatically be offered Royal Mail’s Tracked 24® service during checkout, alongside DPD option above.
Tracked 24® is a tracked but not signed-for service. In other words, you do not have to be at your address for delivery to take place (in most instances).
As with DPD above, you will receive tracking information once your parcel has been dispatched from our print house. This delivery service also operates on a 24-hour turnaround (i.e. next day), Monday to Saturday.
Please also pay close attention to the delivery information that is supplied to you by email. Information on Royal Mail’s missed delivery process can be found here. And more information on Royal Mails’ terms and conditions for this service can be found here.
The cost for Royal Mail’s Tracked 24® service is £3.25.
Royal Mail 1st Class: This service is used for all our sample orders. Please note that this is a fully untracked delivery service. Royal Mail ‘aims’ to deliver these items on the next working day, though please note that this can be delayed substantially during peak times such as Valentines, Black Friday/Cyber Monday, and Christmas.
We do not charge for the delivery of samples.
*Customers in the Scottish Highlands or off the UK Mainland (including Northern Ireland, need to factor in 1-2 additional days for both DPD and Royal Mail to deliver. Unfortunately, this is outside of our control
N.B. When deciding which address to use for delivery of your print work, we strongly recommend using an address that will have someone in during the likely day of delivery. For example, we recommend you use a business address, office address, or your place of work if possible.
RETURNS & CANCELLATIONS
If you are not completely happy with your order, then please let us know right away by contacting us at firstname.lastname@example.org. We will be able to organise reprints and refunds if the items you’ve received are damaged or faulty. Please do note however that we are unable to reprint/refund if there is an issue with the photos or text you have added to your design.
Please have a look at our Terms & Conditions section for more information on our returns and cancellations policy.