We currently courier all of our products using DPD’s next day delivery service. We’ve found DPD to be the most reliable and the best way of getting your print work to you safely.
The DPD service is a tracked delivery service, which means we can give you details in most circumstances on when your parcel will arrive. You will receive information about your delivery via email once you have placed your order. Please be aware that estimated times of arrival are not available until the day of delivery.
The courier service we use works on next day delivery, meaning it arrives the working day after dispatch from our print house. For example, if we dispatch an order on Thursday, then it will be out for delivery on Friday.
When deciding which address to use for delivery of your print work, we strongly recommend using an address that will have someone in during the likely day of delivery. For example, we recommend you use a business address, office address, or your place of work if possible. The reason for this is that someone will need to sign for your package to complete the delivery.
The cost for the DPD Tracked service is £7 plus VAT (£8.40 in total). This is added to your order during the checkout process.
Customers in the Scottish Highlands or off the UK Mainland (including Northern Ireland, need to factor in 1-2 additional days for the courier’s to deliver. Unfortunately, this is outside of our control.
If you are not completely happy with your order, then please let us know right away by contacting us at firstname.lastname@example.org. We will be able to organise reprints and refunds if the items you’ve received are damaged or faulty. Please do note however that we are unable to reprint/refund if there is an issue with the photos or text you have added to your design.
Please have a look at our Terms & Conditions section for more information on our returns and cancellations policy.