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Shipping & Turnaround

TURNAROUND TIMES ON PRINT ORDERS

If you are printing with us (and we hope you are!), then you can use this page to find out a little bit more about the turnaround times we have on offer for our different printed products. We have two different turnaround times:

Flat and Folded Cards: 3-4 working days for production and delivery

(Includes: Invitations, save the dates, thank you cards, place cards, desk stationery, correspondence cards, menus and change of address cards)

Booklets / Saddle Stitched Products: 4-5 working including delivery

(Includes: Order of service for weddings and order of service for funerals)

The print deadline for any given working day is midnight.

SHIPPING / DELIVERY

We currently courier all of our products using DPD’s next day delivery service. We’ve found DPD to be the most reliable and the best way of getting your print work to you safely.

The DPD service is a tracked delivery service, which means we can give you details in most circumstances on when your parcel will arrive. You will receive information about your delivery via email once you have placed your order. Please be aware that estimated times of arrival are not available until the day of delivery.

The courier service we use works on next day delivery, meaning it arrives the working day after dispatch from our print house. For example, if we dispatch an order on Thursday, then it will be out for delivery on Friday.

When deciding which address to use for delivery of your print work, we strongly recommend using an address that will have someone in during the likely day of delivery. For example, we recommend you use a business address, office address, or your place of work if possible. The reason for this is that someone will need to sign for your package to complete the delivery.

The cost for the DPD Tracked service is £8 plus VAT (£9.60 in total). This is added to your order during the checkout process.

RETURNS & CANCELLATIONS

If you are not completely happy with your order, then please let us know right away by contacting us at support@utterlyprintable.com. We will be able to organise reprints and refunds if the items you’ve received are damaged or faulty. Please do note however that we are unable to reprint/refund if there is an issue with the photos or text you have added to your design.

Please have a look at our Terms & Conditions section for more information on our returns and cancellations policy.