Terms and Conditions

1. INTRODUCTION

SP Consultancy Limited owns and operates the website www.utterlyprintable.com (the “Website”, which term shall include any sub-domains of the Website, unless expressly excluded by their own terms and conditions). SP Consultancy Limited is a company incorporated in England and Wales with registered number 09113859 and with VAT number 258 9510 69 whose registered address is at 3rd Floor, 207 Regent Street, London, W1B 3HH. Our trading name is Utterly Printable. SP Consultancy Limited (“Utterly Printable”, “We”, “we”, “Us”, “us”, “Our” or “our”) offers design software and templates (the “Services”) which may be used by you (“You”, “you”, “Your”, “your” and, together with We, we, Us, us, Our or our, are the “Parties” and each, a “Party”) to design and order printed and digital products (the “Products”) using content and material (including, but not limited to, designs, artwork, images, graphics, fonts, tools, photos and templates) (“Our Content”) together with underlying programmes, technology and software (the “Software”) on the Website. These terms and conditions (the “Terms and Conditions”) are given by us and accepted by you on each occasion you use the Website or the Services, register an account (“Account”) with Utterly Printable and/or order Products. Visitors to the Website are referred to herein as “Users” and individually as a “User”.

In these Terms and Conditions, unless the context otherwise requires:

(a) unless otherwise defined herein, capitalised words and phrases shall have the same meaning as that given to them in the Utterly Printable privacy policy, available on the Website;

(b) words and phrases in the singular include the plural, and vice versa;

(c) references to clauses and sub-clauses are to clauses and sub-clauses of these Terms and Conditions;

(d) references to a person includes firms, companies, government entities, trusts, partnerships and other forms of legal entity;

(e) “including” is understood to mean “including, without limitation”; and

(f) clauses, sub-clauses and headings are for presentational purposes only and shall not be construed as forming part of these Terms and Conditions.

2. TERMS OF USE

These Terms and Conditions set out the terms on which you access and use the Website, use the Services and order Products. By accessing or using the Website, using the Services and ordering Products, you agree to be bound by these Terms and Conditions. Each contract made between you and us on the Website and via the Services incorporates these Terms and Conditions and shall prevail over any preceding oral or written representations or negotiations between the parties and over any terms and conditions proposed by you. These Terms and Conditions may only be amended or varied in writing between the parties.

By registering for an Account, signing in to an Account, using the Services or placing an order for any Product, you represent that you have read, understood and agree to be bound by these Terms and Conditions and that you have the authority to enter into and comply with these Terms and Conditions personally or on behalf of any other person and that you have the authority to bind any such other person to these Terms and Conditions. If you do not agree with, or agree to be bound by, or do not have the authority to bind any other person to these Terms and Conditions, you must not register for, or sign in to any Account, use the Services or place an order for any Product and you must stop using the Website.

3. AMENDMENTS TO THE TERMS AND CONDITIONS

Utterly Printable may, from time to time, amend, vary, update, revise, replace or supplement these Terms and Conditions and/or prescribe further, new or additional policies, conditions or rules relating to the Website or the Services (together, the “Amended Terms and Conditions”). Any Amended Terms and Conditions shall become effective in accordance with their terms.

4. CONDUCT OF USE

You agree to use the Website and the Services responsibly and in a way which complies with the Terms and Conditions and all applicable laws, regulations and rules of any competent authority. You are responsible for all content including text, fonts, pictures, photos, images, designs, graphics and any other materials which you post, upload, publish and/or display on, or create with, the Website (“User Content”).

You undertake and agree that you will not use the Website, your Account, the Services or Our Content to:

(a) produce or create Products or User Content that, in our sole opinion, is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libellous, invasive of another’s privacy, discriminatory, or hateful racially, ethnically or otherwise objectionable;

(b) infringe upon any copyright, trade name, trademark, service mark or other intellectual property right of any person;

(c) upload or otherwise introduce to the Website, the Services, any other website, any computer, any storage device or any network, any viruses, worms, defects, Trojan horses, malware or any other computer code, file, software or programme which is of a disabling, disruptive or destructive nature;

(d) interfere with or disrupt the Website, any Account or the Services, or any related storage devices or networks;

(e) copy, mirror, alter, disassemble, decompile or reverse engineer the Website, any Account, Our Content or the Services, or attempt to derive or extract the source code from all or any part of the Software;

(f) impersonate any person or misrepresent your affiliation with, or authority to act on behalf of, any person;

(g) upload, post, reproduce or create any material, content or data constituting personal data (as such term is defined in the Data Protection Laws) of any other person;

(h) sell, resell, license, sublicense, rent, lease, lend, market, transfer, assign, distribute, or dispose of any interest in or otherwise part with or make available to any third party, in whole or in part, the Website, any Account, Our Content or the Services;

(i) offer or perform for any other person (other than in accordance with these Terms and Conditions) services consisting of processing data through the use of the Website, any Account or the Services;

(j) view or intercept any email, other electronic transmission or other communication which is not intended for you;

(k) access, or attempt to access, lists of Users, orders or other information generated or processed by or stored via the Website, any Account, User Content (other than your own) or the Services; or

(l) access the Website, any Account or the Services for any benchmarking or competitive comparison purposes.

By using the Website, an Account, the Services or ordering any Product, you represent and warrant that:

(a) you own, and/or have a right and licence to use, license, reproduce, create derivative works from, and distribute the User Content which you post on the Website or transmit to or share with other Users;

(b) none of your User Content or Products infringe upon any rights of any person, including copyright, trademark, right of publicity or privacy;

(c) by making an order for Products, you have all necessary rights, authority and permission to do so; and

(d) you have sufficient funds standing to the credit of your chosen payment method to meet the price and cost of delivery of each order.

Utterly Printable may, in respect of any User, in its sole and absolute discretion, cancel, amend or refuse any order for Products and/or terminate the Account of or the rights to use or access the Website and the Services, in the following circumstances:

(a) on any breach of the Terms and Conditions by that User; and/or

(b) in order to comply with any applicable law, regulation, order or ruling by or from any court, tribunal, government body or competent authority.

5. LICENCE AND INTELLECTUAL PROPERTY

You acknowledge that the Website, the Software and Our Content contain proprietary information and material that is owned by Utterly Printable and/or any member of our group, which means any of our subsidiaries, our ultimate holding company and any of its subsidiaries, from time to time, as defined in section 1159 of the Companies Act 2006 (“Affiliates”) which is protected by applicable intellectual property and other laws, including copyright. You may use the Website, the Services, Our Content and the Software for the sole purpose of creating, designing, and ordering Products from Utterly Printable, solely through the Website. Subject to the Terms and Conditions, you are granted a non-assignable, non-transferable, non-sublicensable, revocable, non-exclusive licence to access and use the Website, the Services and the Software and to reproduce portions of Our Content for that purpose, provided that you retain any and all copyright and other proprietary notices. This licence does not permit the use of any data mining, scraping, robots or other data gathering, harvesting or extraction methods and you are strictly prohibited from retaining, copying, modifying, creating any derivative work, reverse engineering, reverse assembling, discovering any source code, selling, assigning, transferring, leasing, licensing, displaying, publishing or otherwise disposing of all or any part of any Product, the Software, the Website or any of Our Content, except as expressly permitted by the Terms and Conditions.

The Website and/or the Services may contain information and materials provided to Utterly Printable by third parties (“Third Party Content”). Third Party Content may contain proprietary information and material that is owned by a third party which may be protected by applicable intellectual property and other laws, including copyright. Any and all Third Party Content shall be subject to these Terms and Conditions to the same extent as Our Content as well as to any different and/or additional terms of use and/or privacy policies of such third parties. Please contact the appropriate third party for further information regarding any such different and/or additional terms of use applicable to Third Party Content.

6. OUR CONTENT

Utterly Printable may, from time to time and without notice, add, remove or amend any part of Our Content. You do not obtain any right, title or interest in any aspect of Our Content through your creation of a Product and Our Content is not unique to any User. Therefore, another User may create a Product which is similar, or even identical to, your Product. Utterly Printable makes no assurance or representation that Products created using the Services will not infringe, or be alleged to infringe any trademark, copyright, industrial design rights, other intellectual property rights, or any other rights of any person.

7. LINKS TO OTHER WEBSITES

The Website may contain links to other websites which are provided, owned or administered by third parties. Such links are included for your convenience only. Utterly Printable does not endorse, verify, or offer any representation, warranty or guarantee with respect to, the accuracy of the content of linked third party websites. Utterly Printable accepts no responsibility or liability, directly or indirectly, for any damage or loss arising in connection with the use of or reliance on any linked third party website.

8. ACCOUNTS

You represent that the information provided by you in order to register an Account, place orders and pay for Products shall be complete and accurate and you undertake to maintain and update such information as necessary. Utterly Printable retains the right to terminate your Account or block your access to your Account, the Website or the Services if any information you provide is inaccurate, false or incomplete.

You acknowledge that you are solely responsible for maintaining the confidentiality and security of your Account, related password and other Account information. You may not (i) allow any other person to use your Account; (ii) reveal your Account information to anyone else; or (iii) use any other person’s Account. You are responsible for all activities, including orders placed and Products paid for, that occur through your Account, and you agree to promptly notify Utterly Printable of any unauthorised use of your Account or any other breach of security that you become aware of. Utterly Printable shall not be responsible for any loss or damage arising from the unauthorised use of your Account.

9. USER CONTENT

When posting User Content to the Website, text, fonts, pictures, photos, images, designs, graphics and any other materials must be in a file format which we support. When adding photos or images to a design using our online designer, including through the Add Photo feature, your files must be in JPEG or PNG format; other formats are not accepted. Complete artwork uploaded for printing through our Upload Your Own Design service may be supplied in any of the file formats we support, which are stated on the Website at the point of upload. In order to achieve the best results, images should be uploaded at 300DPI or image dimensions should be approximately 1000 pixels for the smallest edge of your image. Images with a lower resolution or size may be accepted but this may result in Product quality being compromised. Small font sizes, which may be legible on your monitor, may not be legible in the printed version of your Product.

You acknowledge that Utterly Printable is not responsible for the font sizes used in your designs. We cannot be held liable for poor legibility that is not the result of a printing malfunction or issue. Please note that fonts may appear differently when printed compared to how they look on your screen. This difference is often due to the lack of backlighting in print, which can make fonts appear fainter. We strongly recommend ordering printed samples to ensure that your chosen fonts are legible in the final product.

You are solely responsible for User Content which you post to the Website or transmit to or share with other Users. In so posting or transmitting User Content, you grant Utterly Printable, its Affiliates, directors, officers and employees a non-exclusive, worldwide, royalty free, fully paid up, transferable, sub-licensable, perpetual, irrevocable licence to copy, display, transmit, distribute, store, modify, create derivative works from and otherwise use your User Content in connection with the operation of the Services and the provision of Products or the promotion, advertising or marketing thereof, in any form or medium.

You acknowledge and agree that Utterly Printable may disclose User Content as required in order to (i) comply with any applicable law, regulation, order or ruling by or from any court, tribunal, government body or competent authority; (ii) enforce the Terms and Conditions; and/or (iii) respond to claims that User Content violates third party rights.

You acknowledge and agree that Utterly Printable has no responsibility or liability for the failure to store, transmit or receive transmission of User Content or the security or privacy of User Content. You agree that we retain the right to impose limits on the use and storage of User Content through your Account, such as limits on storage duration, file size, storage space, processing capacity, and similar limits. We may delete User Content once we have completed the order for a Product using that User Content or where no order has been placed in respect of User Content within 28 days of that User Content having been posted to the Website.

You acknowledge and agree that we have no obligation to monitor the requests, information or Orders accessed or transmitted by or to you via the Website or the Services. You are solely responsible for the accuracy, substance, clarity and quality of the User Content. Utterly Printable has no responsibility or liability for User generated mistakes, errors or defects including spelling, typographical, grammatical or syntactical errors or poor image quality resulting from low resolution User Content or other defects in User Content. You acknowledge that Utterly Printable has no obligation to pre-screen, review or edit User Content, although we reserve the right in our sole discretion to pre-screen, refuse or remove any User Content. By entering into the Terms and Conditions, you hereby provide your irrevocable consent to any such monitoring, pre-screening or removal.

QR codes and customer-entered URLs

If you create or add a QR code using the Website or the Services, you are solely responsible for ensuring that the QR code, the URL or other destination information encoded within it, and the placement and size of the QR code in your design are accurate, complete and suitable for your intended use. Any URL entered for a QR code must be the full and exact URL that you intend the QR code to direct to, including the correct protocol and subdomain where applicable, for example https://www.example.co.uk rather than example.co.uk. We do not check or verify that any URL you enter is correct, complete, active, accessible, or suitable for your intended use.

The Website includes a dedicated QR code feature in the designer, which applies certain minimum size controls. You may alternatively upload a QR code image using the “Add Photos” feature; however, we do not recommend doing so. If you upload a QR code using the “Add Photos” feature, it is treated as User Content and we cannot control or enforce the minimum printed size, resolution, scannability or other technical requirements of that QR code.

You are fully responsible for testing that any QR code in your design scans correctly and directs to the intended destination, including when printed and at the size at which you have chosen to place it. We strongly recommend ordering a printed sample and scanning the printed QR code before placing any larger or time-sensitive order. Utterly Printable shall not be responsible or liable where a QR code does not scan, scans inconsistently, directs to the wrong destination, or otherwise fails to function because of an incorrect or incomplete URL, the size or placement selected by you, the use of an uploaded QR code image, or any other issue arising from User Content or choices made by you when using the Website or the Services.

10. CHANGES TO ACCOUNTS AND SERVICES

Your access to the Website, your Account and the Services is at our discretion, and we reserve the right to block, suspend or terminate your access to the Website, an Account and/or the Services and to delete any User Content following: (i) any breach of the Terms and Conditions; (ii) actions that may result in damage, loss, or liability, howsoever quantified, to Utterly Printable or its Affiliates, directors, employees, agents, advisors, suppliers or service providers; (iii) any actual or potential prejudice to any other User; or (iv) any violation of applicable laws or regulations. In each case, Utterly Printable shall not be liable for any loss or damage arising to you or any other person as a result of the blocking, suspension, termination of your access to the Website, an Account and/or the Services or the deletion of any User Content.

You acknowledge and agree that the Website and/or the Services may be unavailable from time to time, including due to scheduled or unscheduled maintenance or modification or to circumstances beyond our control. Utterly Printable reserves the right to change, amend, update, modify or alter the Services at any time.

11. PAYMENT AND PLACING ORDERS

The price of any Product is the price shown on the Website at the time you make your order for that Product. The price for delivery charges in relation to your order for printed Products is the price shown on the Website at the time you make your order for that Product. All prices are shown in GBP and are inclusive of Value Added Tax at the then prevailing rate. Utterly Printable is not responsible for charging, nor are we liable to pay, any amounts in respect of any other sales tax, import tax, duty, customs and excise charge or other taxes which may be incurred in the delivery of your Products. It is your responsibility to make arrangements for and to account for any such taxes or charges.

Payment for orders of Products is made on the Website in full at the point of placing the order. Utterly Printable uses Worldpay (UK) Limited (“World Pay”) as the third party payment services provider. Payment is not accepted via any other payment method unless we expressly agree with you to accept any other method of payment. By placing an order for a Product, you agree to be bound by World Pay’s Terms of Service and Privacy Policy. You hereby agree and consent to Utterly Printable and World Pay sharing between themselves information and data, including personal, financial, credit card payment, and transaction information, in order to complete your order. Utterly Printable reserves the right to obtain validation of your payment before accepting your order.

Our obligation to manufacture and deliver the Products you have ordered does not arise unless and until we have received, or are satisfied that we will receive, your payment in full, at which point we may send you an email confirming your order.

12. DELIVERY (DIGITAL AND PRINT ORDERS)

For Products in digital form, we will provide you with, or make available for you to download (as applicable), the digital files constituting your Product within one working day of completion of your order. For printed Products, an estimated delivery time will be shown on the Website when you place your order and we shall endeavour to deliver your Products within that time frame. However, Utterly Printable does not represent or warrant that Products will be delivered within any set time frame and is not responsible for, nor accepts any liability for any delay in delivery in excess of the estimated time frame.

For download-only orders (i.e. Products in digital form made available for download via the Website and/or your Account), you note that we operate a limit on the number of post-payment changes that can be made to the artwork/design.

For each download-only order, a maximum of five (5) changes may be made to the artwork/design after payment has been taken. A “change” includes any instance where the artwork/design is edited and saved as an updated version after payment (regardless of how minor the amendment is). Once this five (5) change limit has been reached, you will not be able to make any further changes in relation to that download-only order and your most recently saved version will be treated as the final version for download. If you require further amendments beyond this limit, a new order must be placed and the applicable fee paid again.

Wherever possible, we recommend that you make any changes you require within your Account prior to ordering, and that you make use of our free digital-proofing service and the preview shown at checkout in order to check spelling, layout and other personalised details prior to placing a paid download-only order.

13. DELIVERED PRODUCT

We endeavour to display and describe as accurately as possible the printed colours of Products as they appear on the Website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the supplied Product. Products supplied may differ from the view of the Product displayed on the Website in terms of the sharpness, brightness, or identity of colours. This extends to photos and external designs uploaded by users. You acknowledge that there will always be a difference between how a photo appears on a backlit screen and how it will appear when printed. This is most pronounced in photos that are particularly vibrant on screen, have high contrast in shade, are night-time photos, and/or were taken in a low-light setting. Blue and purple colours, in particular, can appear significantly duller when printed compared to their vibrant on-screen appearance, due to limitations of standard printing processes without the use of speciality inks, which we do not offer.

We endeavour to display and describe as accurately as possible the finished size of printed products. However, the trimming, stapling and finishing process in general is not a precise process. The final product can therefore vary in size by +/- 3mm. This variance in size extends to the envelopes available for sale on the Website.

You acknowledge that we as a company have no control over where you place text and photos on your design, and that this judgment rests ultimately with you. We advise that no user material integral to the appearance or function of a design is placed within 4mm of any given edge of a card, invitation or booklet page.

You note that our templates are displayed on-screen with an artificial paper grain texture applied. This is purely for illustrative purposes and should not be relied upon as an accurate representation of the colour/tone or texture of the final product.

You note that the texture of a card/paper/photo stock used in printing a design can cause some distortion to the overlying design due to the peaks and troughs of the substrate. If you have any concerns about how this might impact your final printed product, we recommend either reaching out to us by email ([email protected]), or conducting a sample print order before committing to a full run. We particularly advise caution for photo cards containing large group photos.

You note that the uncoated card stock we offer may result in photo and finer detail printing not being as crisp compared to photo printing paper stocks or silk/gloss card stocks. This is due to the nature of uncoated card stocks, where the ink spreads slightly upon contact with the page. This characteristic is inherent to the traditional card stocks we use and is an intentional feature. It is not caused by any reduction or compression of the customer’s original photo(s) on our part. The photos we print maintain the same quality as when uploaded, and are printed at 300dpi resolution using industry-leading print equipment.

You note that we strongly recommend ordering a sample print to evaluate print quality on uncoated card stocks before placing a full order. You also note that we cannot accommodate refund requests based on perceived “low resolution” photo printing. As stated, we do not alter the quality of photos. If a complaint is based on the perceived reduced quality of printed photos due to the uncoated paper stock, we are unable to provide refunds for orders where no sample print was ordered. In accordance with our refunds and returns policy, we can only issue refunds for personalised items when there has been a fault on our part with the printing or design process.

You note that differences exist between print work that comes off the standard turnaround printers, and print work that comes off the express turnaround printers. This extends to colour replications; paper specifications and quality (apart from weight/“gsm”); as well as how the ink sits on the page. We do not consider one to be better than the other, but just seek to highlight that, because they are different models of printer that are independently operated, differences do exist. This means that a sample produced on the standard turnaround printer should not be used as an exact proof of a full run that will be run on the express printer, and vice versa.

By confirming your order at checkout, you are approving the preview of your design as shown. It is your responsibility to carefully review all details, including spelling, layout, and design elements. The final product will match this preview. Once approved, any issues with design elements that are consistent with the preview (such as cut-off text, spelling errors or low quality photos) cannot be used as grounds for complaint. Please note that any automated warning or notification shown during the design process is intended only as a helpful guide. The absence of such a warning does not guarantee that a photo, text or piece of artwork will reproduce perfectly in print. Print quality can be affected by a range of factors, including image resolution, sharpness, compression, cropping, enlargement and the materials used. Customers remain responsible for ensuring that the images they upload are suitable for their intended printed size and product.

As a self-service platform, we do not provide proofreading or quality control for personalised content. Please note that previews in your account area, including any order summaries, should not be used for post-order proofreading. These previews may not always accurately reflect key design aspects.

Where you choose to add a QR code to your design using our Website tools, you note that the QR code is generated automatically based solely on the URL you enter. You are solely responsible for ensuring that the URL you provide is accurate, correctly formatted, and leads to your intended destination.

You acknowledge that QR codes (including the URL embedded within the QR code) are not amendable once an order has been placed. This includes, without limitation, changing the structure, spelling, destination, or any other component of the URL that is encoded. If you need to change a QR code after ordering, you will be required to place a new order.

You further acknowledge that no checks will be carried out by us to verify the structure, accuracy, validity or destination of any URL entered into the QR-code generator. This extends to checking whether what you enter is a valid URL. We accept no responsibility for any loss, inconvenience or damage arising from an incorrect, invalid or inaccessible URL supplied by you, or from the performance, availability, security, or content of any third-party website to which a QR code may link.

Wherever possible, we recommend that you test the URL prior to ordering and make use of the preview shown at checkout to ensure that the QR code scans as intended.

Please also note that RSVP.studio links do not automatically connect to, populate, or update within any orders you may have placed with Utterly Printable. If you wish to link to an RSVP.studio page via a QR code, you will need to enter the URL you were sent manually into the QR-code generator.

You are solely responsible for ensuring that the version of the artwork in your basket is the most recent and correct version. Even if you have saved or updated your artwork under the same design name, it is your responsibility to confirm that the artwork added to your basket is the final version you intend to print. Utterly Printable will produce your order based on the artwork as it exists in the basket at the time of checkout. We cannot be held liable for printing outdated or incorrect versions of artwork that remain in your basket.

QR Codes – Where any Product incorporates a quick-response (“QR”) code you acknowledge and agree that: (i) if the code is supplied by you as an uploaded image (i.e. not generated with our native “Add QR Code” tool) we bear no responsibility for its legibility or digital functionality, including failures caused by excessive complexity, insufficient resolution, or a size that proves unreadable once printed; (ii) a code that appears to work when heavily zoomed on-screen may not work when reproduced in print, and it is solely your responsibility to verify print performance—by ordering a printed proof if necessary—before committing to a full run; (iii) for codes created with our native tool the encoded link becomes fixed at the moment the order is placed and cannot thereafter be changed, so any alteration of the destination URL requires a new QR code and, where Products have already been manufactured, a new paid order for which we are under no obligation to offer a refund, credit or discount; and (iv) the ability of any QR code to scan successfully is affected by factors beyond our control, including the scanning device, ambient lighting, print substrate and third-party software, and accordingly we make no representation, warranty or guarantee—express or implied—and accept no liability for any loss, damage or inconvenience arising from a QR code’s failure to function under any particular conditions.

Wherever possible, we recommend the ordering of a sample item prior to placing a full run.

14. DELIVERY (PRINTED ORDERS)

Utterly Printable may use any third party postal service, courier or carrier in order to deliver printed Products. Title and risk in printed Products will pass to you on delivery to the third party carrier. Utterly Printable will not be held responsible for any damaged or lost deliveries.

(Please note that you should fully inspect your parcel(s) before formally signing for it/them. If a parcel is delivered in a damaged state, it should be “signed for as damaged” where possible. If your delivery driver states that this option is not available, then please photograph and then reject/refuse the delivery. This will allow us to make a claim for the goods in question. We are unable to help you make a claim if the parcel has been signed for.)

For digital Products, title and risk in the Products will pass to you at either the point at which we electronically transmit the Products to you or at the point at which we make the Products available to be downloaded from the Website by you.

We shall use our commercially reasonable endeavours to supply printed Products ordered together in the same delivery but cannot guarantee that printed Products ordered together will be delivered in the same delivery.

Utterly Printable is not responsible for any errors or omissions in the shipping address, email address or other electronic communication address provided by you.

As standard, Utterly Printable does not currently deliver printed Products outside of the mainland United Kingdom. If you would like to arrange delivery of printed Products to a location outside of the mainland United Kingdom, please contact us at [email protected]. Digital Products can be downloaded from any location.

You acknowledge that the delivery dates stated on the Website are estimates and can vary. Whilst delays can happen, we will make reasonable efforts to ensure you are informed when this is the case.

You acknowledge that delays resulting from the poor performance of third party delivery companies (e.g. DPD; Royal Mail) are fundamentally out of our control. The responsibility of redirecting or rearranging a delivery lies with you as the recipient. Wherever possible, we recommend leaving a safety margin of 3 days between the estimated delivery date stated on the Website and any event (e.g. funeral; wedding) that the order may be required for.

You note that if a carrier is unable to make a delivery to your given address, the parcel may be returned to our production facility. You may have to pay a new delivery charge in order to have it shipped out again to your address.

You note that we only currently ship printed materials to the United Kingdom. For this reason, the “Country” field of the delivery address form at checkout is pre-loaded and fixed as the United Kingdom. You also understand and acknowledge that we do not scan, check or verify delivery addresses for accuracy until your order is printed, packaged and ready for dispatch (and shipping tickets are produced).

If you place a print order and you do not have a deliverable United Kingdom address (or you otherwise enter a non-UK delivery address), you will not be entitled to a refund for the Products. In such circumstances, any refund will be limited to the delivery charge element of your order (where applicable). The sole responsibility for providing a complete, accurate, and deliverable United Kingdom address lies with you.

You acknowledge that once your order has been dispatched, the delivery of your parcel is entirely under the control of the third-party carrier. This includes, but is not limited to, the carrier leaving parcels with neighbours, in designated safe spaces, or outside your door. Utterly Printable cannot be held responsible for any parcels that are stolen, lost, or damaged after being left in such locations by the carrier. In such instances, you will need to raise a complaint directly with the relevant delivery company.

Carriers advise us that tracking details will be sent to the email address and/or phone number you provide at checkout when your order is shipped. While we will always be on hand to provide tracking details should you not receive them automatically, we are not responsible for the carrier’s failure to send this information directly to you. You agree to proactively seek out any missing tracking details and to monitor the status of your delivery, ensuring that parcels left outside or in safe spaces are retrieved promptly to avoid theft or weather-related damage.

Please note that some courier firms no longer require a signature for delivery, and some no longer automatically reattempt delivery if delivery cannot be made on the first attempt. We unfortunately have no control over this state of affairs. For tracked deliveries, we advise all customers to closely follow the tracking information for their delivery to ensure they are on hand to receive their parcel.

15. DIGITAL RSVP PRODUCTS AND ONLINE INVITATIONS

By using Utterly Printable’s Digital RSVP and online invitation service (the “Service”), you agree to be bound by the following terms and conditions:

1. The Service allows you to create and send digital invitations for your event and collect responses from guests. You will be provided with a custom URL for your event, which will redirect to www.rsvp.studio.

2. Your use of the Service is subject to your payment of the applicable fee as specified on the Utterly Printable website.

3. Utterly Printable owns all intellectual property rights in the Service and the custom URL provided to you for your event.

4. Guests’ responses to your digital invitations will be collected and stored on the www.rsvp.studio domain, which is operated by Utterly Printable. You will have access to view and download these responses through your Utterly Printable account. Our Privacy Policy applies to RSVP.studio and explains how both host and guest information is handled.

5. Utterly Printable reserves the right to modify or discontinue the Service at any time without notice to you.

6. Your use of the Service is at your own risk. Utterly Printable will not be liable for any damages arising from your use of the Service.

7. These terms and conditions are governed by the laws of England and Wales.

8. Utterly Printable will not be liable for any technical errors or failures that may occur outside of our control, which result in the loss of RSVP information. This includes, but is not limited to, errors or failures caused by internet service providers, power outages, software clashes, natural disasters, or third-party software or hardware. You are responsible for regularly backing up your RSVP information and Utterly Printable shall have no liability for any loss or damage resulting from your failure to do so.

9. QR Codes in Digital Products – Where any Product is supplied in purely electronic form (including but not limited to PDFs, image files and online invitations) and contains a quick-response (“QR”) code you acknowledge and agree that: (i) if the code is provided by you as an uploaded image, rather than generated with our native “Add QR Code” feature, we accept no responsibility for its successful scanning or redirection, including failures caused by low resolution, excessive complexity, colour/contrast choices, file-size compression by email or messaging platforms, or any other factor outside our control; (ii) a code that functions on your own device or when viewed at a particular zoom level may not function for all recipients, whose hardware, operating system, display settings or ambient lighting may differ, and it is your sole responsibility to test the code across a representative range of devices before distributing the Product; (iii) for codes created with our native feature the encoded URL becomes fixed at the moment your order is confirmed and cannot subsequently be edited or redirected—any change requires the generation of a new code and (where the Product has already been supplied) a new paid order, for which we are under no obligation to offer a refund, credit or discount; and (iv) we make no representation, warranty or guarantee—express or implied—as to the continued availability, security or legality of any external website or resource linked via a QR code, and we shall not be liable for any loss, damage or inconvenience arising from a code’s failure to operate or from the content, performance or downtime of any third-party destination.

16. REFUNDS AND RETURNS POLICY

Once an order has been placed, it cannot be cancelled. Every Product is made to your order and personalised to your design, whether that design is created using the Services or uploaded by you, and orders are therefore exempt from the statutory right to cancel which applies to most online purchases (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 exclude goods made to the consumer’s specification or clearly personalised). Where the option is available in your Account, you may edit your design, or replace an uploaded file, until printing starts; once printing has started, your order cannot be amended. In the event that delivered Product is damaged or the printing is faulty and you require a remedy, you must report the damage or fault within 7 days of receiving the Product by emailing [email protected]. Your report must include your order ID number (which will appear on the confirmation page once you have placed your order), an explanation of the damage or fault, together with photographic evidence of the damage or fault. We have the right to require that you return a sample of the Product in order to confirm the damage or fault. The cost of returning any sample will be refunded to you in the event that we agree to a refund or reprint of the Product.

If you have made a report in accordance with the foregoing and we agree that the Product is damaged or faulty, we will, at our discretion, arrange to reprint and deliver the Product to you free of charge, or provide a refund for the full amount and delivery charge of your order. We may, however, require all items received as part of your order to be returned to us prior to issuing a refund or actioning a reprint.

If we receive repeated requests from you to obtain refunds or reprints and have a reasonable basis for concern as to the potential misuse of our policy, we reserve the right to not accept additional orders from you.

We will not agree to a refund or reprint if the Product is in good condition but the content is wrong due to a mistake made using the Services or when placing the order, or where a problem with the Product reflects the content or quality of the artwork you uploaded, including errors or omissions in that artwork, or softness, blurring or pixelation attributable to the resolution or quality of the file as supplied, rather than a fault in our printing or production.

For the avoidance of doubt, where a Product is otherwise in good condition and printed in accordance with the order, we will not agree to a refund or reprint because a QR code does not scan, scans inconsistently, or directs to an incorrect or unintended destination due to an incorrect, incomplete or unsuitable URL, the size or placement selected by you, or the use of a QR code uploaded as an image via the “Add Photos” feature.

17. CARBON OFFSET CONTRIBUTIONS

1 Optional Service: At checkout, customers have the option to contribute to offsetting the carbon emissions associated with their order through our micro-offsetting program.

2 Accumulation of Funds: Contributions collected for carbon offsetting will be accumulated until the total reaches £2,500.

3 Disbursement to Offset Provider: Once the accumulated contributions total £2,500, we will remit the full amount to our designated carbon offset provider to support environmental conservation efforts.

4 Customer Agreement: By opting into the carbon offset feature at checkout, customers acknowledge and agree to this accumulation and disbursement process.

18. NEWSLETTER/MAILING LIST

By subscribing to our newsletter, you agree to receive marketing communications from us via email. We will send you newsletters containing information about our products, services, and promotions. We will not share your personal information with third parties for marketing purposes.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter or by contacting us. Please note that it may take up to 48 hours for your unsubscribe request to be processed.

By subscribing to our newsletter, you confirm that you are at least 18 years old or have obtained parental consent. You also confirm that you have read and understood our Privacy Policy and agree to our Terms and Conditions.

19. INDEMNITY

You agree that you shall indemnify Utterly Printable, its Affiliates, directors, officers and employees and all third parties from whom Utterly Printable has licensed portions of Our Content, and their Affiliates, directors, officers, and employees, against all claims, liability, damages, loss, costs and expenses, including reasonable legal fees and expenses arising out of or related to: (i) your breach of the Terms and Conditions; (ii) your use of, or inability to use, the Website or the Services; and (iii) any suit, claim, or demand arising from or relating to any of your User Content or Product you create.

The provisions of this clause “Indemnity” shall survive the cessation of your Account and/or your use of the Services and the Website.

20. DISCLAIMER

The Website, Our Content, the Services, and the Products are provided on an “as is” and “as available” basis without representation, warranty, or guarantee of any kind, either expressed or implied, including, but not limited to, warranties of merchantability, title, fitness for a particular purpose, or non-infringement of any other rights, in each case, to the maximum extent permitted by law.

Utterly Printable does not represent, warrant or guarantee that the Website or the Services will be free from loss, corruption, attack, viruses, malware, interferences, hacking or other security intrusion and Utterly Printable disclaims any liability relating thereto.

You acknowledge that operation of the Website may not be uninterrupted or error-free. Whilst we make reasonable efforts to accurately display the attributes of Our Content and Products, we do not represent, warrant or guarantee that displays or descriptions of Products or Our Content is accurate.

Third party product and service providers may advertise their products and services on the Website and links to third party websites, products and services may appear on the Website. You acknowledge and agree that Utterly Printable does not make any representation, warranty or guarantee as to any third party’s website, products or services, nor will we be liable to you or any third party for any claims arising from or in connection with such third party website, products or services. You hereby disclaim and waive any rights and claims you may have against Utterly Printable with respect to third party products and services to the maximum extent permitted by law.

21. SITE FEEDBACK

Any comments, suggestions, proposals or other feedback provided to Utterly Printable in connection with any Products or the operation or content of the Website, the Services or Our Content shall be provided by the submitter and received by us on a non-confidential basis. You represent and warrant that you have all rights necessary to submit the comments, suggestions, proposals or other feedback. By submitting any such comments, suggestions, proposals or other feedback to us, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in such comments, suggestions, proposals or other feedback to us and that Utterly Printable is free to use such comments, suggestions, proposals or other feedback on an unrestricted basis.

22. LIMITATION OF LIABILITY

Utterly Printable, its Affiliates, directors, officers or employees, will not be liable for any special, incidental, direct, indirect, or consequential loss or damages of any kind, or damages arising from loss of income, revenue or profits, loss of business, loss of anticipated savings or waste of management or office time (in each case, whether or not Utterly Printable has been advised of the possibility of any such damages), arising out of or in connection with: (i) the use of or performance of the Website or the Services; (ii) the failure to provide Products which you order from us; (iii) the suspension or loss of the Website or the Services; (iv) your breach of the Terms and Conditions; (v) your inappropriate or unauthorised use of the Website or the Services; (vi) events or actions beyond our control; (vii) data non-delivery, mis-delivery, corruption, destruction or other modifications; or (viii) the cost of obtaining substitute products or services.

Our maximum aggregate liability and the maximum aggregate liability of our Affiliates, directors, officers and employees to you for all damages, losses or claims is limited to the price paid by you for the Products.

Nothing in these Terms and Conditions excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; (iv) defective products under the Consumer Protection Act 1987; or (v) any other liability to the extent that it would be illegal or unlawful to limit or exclude liability for.

The provisions of this clause “Limitation of Liability” shall survive the cessation of your Account and/or your use of the Services and the Website.

23. ENTIRE AGREEMENT

These Terms and Conditions (and any document expressly referred to in them) constitute the entire agreement between us and supersedes any terms and conditions proposed by you, all previous discussions, correspondence, negotiations, previous arrangement, undertaking, representation, warranty or agreement between us relating to the subject matter of any contract.

24. THIRD PARTY RIGHTS

Unless expressly stated otherwise in these Terms and Conditions, nothing herein confers or is intended to confer any rights on any third party pursuant to the Contracts (Rights of Third Parties) Act 1999.

25. NOTICES

To contact us about these Terms and Conditions, your order or any Products, please do so at the following email address: [email protected].

If we need to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us in your Account information. We may also call you on the phone number provided in your Account information.

26. GOVERNING LAW AND JURISDICTION

These Terms and Conditions and any non-contractual obligations arising out of them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any disputes arising in connection with these Terms and Conditions. These Terms and Conditions are offered in English only.

27. NO WAIVER

Our delay or failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of any of our rights hereunder. No waiver of or consent to any breach of the Terms and Conditions is valid or effective unless given in writing. Any such waiver or consent shall not constitute a waiver of or consent to any different or subsequent breach of the Terms and Conditions unless such breach is also waived or agreed to in writing.

28. ASSIGNMENT AND TRANSFER

You may not transfer or assign any of your rights under the Terms and Conditions to any other person, other than with our prior written consent. We may transfer or assign in full or in part our rights under the Terms and Conditions to any person without your consent.

29. SEVERABILITY

If any court or competent authority finds that any provision of these Terms and Conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part of that provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms and Conditions will not be affected.

30. PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy, available at www.utterlyprintable.com/privacy-policy/, which forms part of these Terms. Our Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and the rights you have. It also covers our RSVP.studio service and our use of AI features.

31. Addendum to Terms and Conditions: Use of AI Customisation Feature

This addendum to the existing Terms and Conditions (the “Terms”) of Utterly Printable (“we”, “us”, “our”) applies specifically to the use of the AI Customisation Feature (“Feature”) on our platform. By using this Feature, you (“user”, “you”) agree to the following terms in addition to our general Terms and Conditions:

Content Rights and Responsibilities: You confirm that you hold all necessary rights to the content you upload for use with the Feature. You acknowledge that your use of the Feature does not infringe the copyright, trademark, design rights, or any other intellectual property rights of third parties, including but not limited to rights pertaining to personal images. You agree to indemnify Utterly Printable against all claims, damages, losses, liabilities, costs, or expenses arising from any breach of these warranties.

Use of Third-Party AI Technology: The Feature utilises AI technology operated by a third-party company. By using this Feature, you acknowledge that your data will be processed by this third-party. Where your content is processed by a third-party AI provider, we choose providers that process it under contract on our instructions, do not use it to train their own AI models, and retain it only briefly. Our Privacy Policy explains how your data is handled in full. You are advised not to submit any data that you consider sensitive, confidential, or unsuitable for sharing. Further detail on how we use AI, and how your personal information is handled, is set out in our Privacy Policy.

Intellectual Property Rights: All designs created using the Feature are the property of Utterly Printable. Utterly Printable retains all rights, titles, and interests in these designs, indefinitely and in all media and forms of expression currently known or developed in the future. You are granted a non-exclusive licence to use the designs for personal, non-commercial purposes, subject to the terms of our general Terms and Conditions.

Content Review and Rejection: Utterly Printable reserves the right to review all content submitted for use with the Feature. We may reject and remove any content that is deemed non-contractual, infringing, offensive, or otherwise inappropriate. Orders containing such content are subject to cancellation at our discretion.

Changes to the Feature: Utterly Printable reserves the right to modify, suspend, or discontinue the Feature at any time without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Feature.

User Agreement: By using the Feature, you agree to be bound by this addendum and the general Terms and Conditions of Utterly Printable. If you do not agree to these terms, you must not use the Feature.

This addendum is effective as of 20/11/2023 and may be updated from time to time. It is your responsibility to review this addendum regularly. Continued use of the Feature constitutes your acceptance of any changes.

32. Addendum to Terms and Conditions: Upload Your Own Design

This addendum applies whenever you upload your own artwork for printing (the “Upload Your Own Design” service), whether the uploaded artwork forms the whole of your design or part of it (for example, an uploaded cover completed with inner pages built in our online designer). It applies in addition to the general Terms and Conditions, which continue to apply in full, including clauses 9 (User Content), 13 (Delivered Product) and 16 (Refunds and Returns Policy).

Your artwork, your responsibility: Uploaded artwork is User Content and you are solely responsible for it, including its wording, spelling, names, dates, layout, image resolution, colour and the position of content relative to the edges of the page. Your artwork is printed from the file you provide: we do not proofread or correct it, and we do not enhance, sharpen, upscale or otherwise improve the quality of the file. Recommended artwork specifications, including resolution and bleed, are stated on the Website; artwork supplied outside these recommendations may produce a compromised printed result, and such a result does not constitute a fault.

Rights and licences: You confirm that you own, or hold a valid licence covering, all artwork that you upload for printing, including designs created with third-party tools or purchased from third parties, and that the printing of that artwork does not breach the terms of any applicable licence or infringe the rights of any person. The representations, warranties and indemnities set out in these Terms and Conditions apply in full to uploaded artwork.

Automated prompts: Our upload tools may draw your attention to certain issues with an uploaded file, such as a page size which differs significantly from the Product ordered. Any such prompts are provided as a courtesy to help you catch obvious mistakes. They do not constitute a check, proof, review or approval of your artwork, and we do not represent, warrant or guarantee that any particular issue, or any issue at all, will be identified. Neither the appearance of a prompt nor the absence of one transfers any responsibility for your artwork to us.

Previews and samples: The preview shown before you order displays your uploaded artwork at its finished size and is your opportunity to review every page. By confirming your order at checkout, you approve the preview in accordance with clause 13 of these Terms and Conditions. We strongly recommend ordering a printed sample of your uploaded design before placing a full order, and reviewing the free digital proof available at checkout. Where a printed sample is not available for a Product, the digital proof should be used as your final check.

Personalised goods: Products printed from uploaded artwork are made to your specification and personalised, and the statutory right to cancel does not apply to them, as set out in clause 16. Where a delivered Product is damaged, or faulty as a result of our printing or production, the remedies in clause 16 apply in the usual way. A problem which reflects the uploaded artwork itself, including errors or omissions in its content, or softness, blurring or pixelation attributable to the resolution or quality of the file as supplied, is not a printing fault and does not qualify for a refund or reprint.

This addendum is effective as of 19 October 2026 and may be updated from time to time. It is your responsibility to review this addendum regularly. Continued use of the Upload Your Own Design service constitutes your acceptance of any changes.